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Frequently Asked Questions

Our FAQ page provides clear and concise answers to common inquiries about services for mental wellbeing, treatment programs, staff qualifications, insurance coverage, and crisis support. This resource aims to inform and guide individuals seeking care for themselves or their loved ones on the path to better mental well-being.

What Is Mental Health?
Mental health encompasses our emotional, psychological, and social well-being. Mental health affects how we act, think, and feel, which lends its hand to how we relate to others, make choices, and handle stress.
Who Should I Call In A Crisis?
If you find yourself in a dangerous mental health situation and immediate assistance is needed, reach out to the Georgia Crisis and Access Line (GCAL), 1-800-715-4225. You may also call 911 in an emergency.
What Is The Average Length Of Stay?
Our average length of stay is 30-90 days, which can involve step down programs. Our goal is to be the last stop in mental health care, which includes comprehensive care from the day of admission all the way through discharge. The clinical team will continually make ethical and concise decisions based out of necessity for each client to reach their full potential within the program.
What’s The Difference Between Inpatient And Residential?
Inpatient treatment consists of 24/7 monitoring, while residential treatment consists of monitoring, it is often not round the clock. Inpatient is the best option for those with severe mental health issues who need constant monitoring for the sake of their own safety and well-being. The main goal of inpatient treatment is stabilization. Residential treatment is a step down from inpatient care that usually takes place in a more home-like facility. The main goal of residential is clinical care and continuum of care.
What Is Residential Treatment For Mental Health?

Unlike a hospital, our residential treatment program is unlocked and voluntary. Residential treatment usually is the best level of care for individuals leaving a hospital or acute care facility. The average length of stay for residential is 4-6 weeks before stepping down to a PHP or IOP. Group hours are approximately eight hours during the day for psychiatric and therapeutic sessions.

Are You In A Hospital?
We are not affiliated with a hospital and are a freestanding facility; however, we can be the next step in your care if you are currently in a hospital. We are not a lockdown facility and can provide 24/7 care in our residential facility. Within our facility, clients have shared rooms with one other individual, access to a game room, music room, red light therapy / meditation room, a gym, and an in-house chef.
What Is PHP For Mental Health?

Partial Hospitalization Programs (PHP) is typically a step down after clients complete a residential treatment. PHP includes more supervision from the facility, which includes monitoring psychiatric symptoms and intake of medication. PHP offers a significant amount of individual and group therapy, which equates to 25 hours per week dedicated to care.

What Is IOP For Mental Health?

Intensive Outpatient Program (IOP) is meant for clients who are not in dire need of medically supervised round the clock care. IOPs are mostly recommended as a step down for patients who have completed a more intensive PHP program. IOP allows clients to enact what has been taught throughout care while still giving clients individual and group hours to receive continued support. IOP typically entails 15 hours of individual and group hours each week.

Are The Mental Health Therapists Qualified?
Yes, all of our mental health therapists hold license in the state of Georgia
Can My Current Psychiatrist/Therapist Be Involved In My Treatment?
Absolutely! While in our program you will be assigned a therapist and a psychiatrist but we can involve your current therapist/psychiatrist to assist and ensure you are receiving the best possible care.
What Insurances Do You Accept?
We accept all major insurance carriers. To find out if your insurance covers our program, you can fill out a verification form by clicking above.
When Is World Mental Health Day?

World Mental Health Day is October 10th. The overall objective of World Mental Health Day is to raise awareness of mental health issues around the world and to mobilize efforts in support of mental health. The Day provides an opportunity for all stakeholders working on mental health issues to talk about their work, and what more needs to be done to make mental health care a reality for people worldwide.

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Our Testimonials

What Our Clients Say

  • star star star star star

    I have so much to say about this wonderful place, but I’m sure my words will never do my experience justice. Southern Live Oak Wellness and it’s people not only helped me find myself again, but they saved my life.

    Alex M.

    Johns Creek, GA
  • star star star star star

    Southern Live Oak Wellness saved my life. The therapists genuinely care about the clients and helping them get better. Working on yourself is not easy, but the therapists help guide you and make you be able to work through whatever may be going on.

    Rachel S.

    Lawrenceville, GA
  • star star star star star

    I can easily say that Southern Live Oak wellness saved my life. I had hit rock bottom when I first got admitted and they helped me build myself up from nothing. I have learned how to cope with things I never thought I would be able to handle.

    Taylor R.

    Dallas, GA
  • star star star star star

    Going to SLOW has impacted my life in ways I never thought possible. I came for help with my mental state and came out with so much more; life skills, medical advice, mental health counseling and addiction treatment. SLOW is a whole life transformation program and I highly recommend it to anyone I know!

    Kaylan F.

    Kennesaw, GA
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    When I was a part of this program, I had the most personal growth I’ve had in my entire life. All of the tech staff were willing to talk to me whenever I felt like I needed someone to talk to and the group sessions gave me multiple perspectives I never would’ve thought of from people in similar situations to me.

    Dylan C.

    Belleville, IL
  • star star star star star

    This place has changed my life. For the first time in my life I felt heard and cared about. The clinical staff is amazing. The groups are well structured. You learn a lot of different skills to help you in life this is the best mental health facility to come to.

    Ashley H.

    Brunswick, GA

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